Help Centre
Keep control of your play. Limits, breaks and self-exclusion are all available in your account settings, and independent help is offered by Gamblers Anonymous, the Responsible Gambling Council and GamTalk.
Can I play on a phone?
Yes. The site is built in HTML5 and works in any mobile browser. We also offer dedicated apps for iOS, and for Android through Google Play.
What currency does my account use?
Your account is held in Canadian dollars (CAD), which means deposits, balances and withdrawals are all displayed in C$.
How can I protect my account?
Choose a strong password known only to you, and log out each time you use a shared device. Before any deposit is accepted, we confirm your identity and location.
Are there withdrawal minimums or maximums?
Withdrawals start at C$50. No single maximum applies: limits vary by payment method and account status.
What does the welcome offer include, and what are the wagering terms?
Deposit C$10 or more, and if you end the 24 hours after you start playing with a net loss, we return up to C$3,000 of it. The refund is paid as bonus funds, and its 1x wagering must be cleared within 7 days.
What documents are required, and when?
As part of our KYC checks, we require proof of identity, and proof of address where needed, before you make your first deposit. Before a withdrawal, we may ask for further documents if any details need confirming.
How are games tested for fairness?
Fair play is verified. Our titles come from established studios and run on certified random number generators that independent labs test, while Live Casino results are dealt on camera by real people.
What are Charlottetown Originals?
Charlottetown Originals are built for our Lobby and are not available anywhere else. They have a dedicated row on our homepage.
Who can play, and from where?
Adults 19+ can play wherever online casino play is allowed under local law. Age, identity and location are confirmed before we accept a deposit.
Your limits
- Limits on deposits, wagers and stakes, set by you.
- Reality check prompts and notices about time spent playing.
- Want a pause? Choose a cooling-off period that runs for a single day, six weeks, or any length in between.
- Self-exclusion, or closing your account completely.
- A brief quiz to check your own play.
- Identity verification (KYC) plus geolocation, completed before any deposit.
- Any reduction to a limit applies at once. Requests to raise a limit are honoured after a 24-hour wait.